Frequently Asked Questions
Everything you need to know about upgrading your living space with X-All.
What is the standard shipping timeframe for furniture items?
Most in-stock home decor and furniture items are processed within 2-3 business days. Depending on your location, delivery typically takes 5-10 business days. Large furniture pieces may require scheduled freight delivery.
Do you offer white-glove delivery and assembly services?
Yes, we offer premium white-glove delivery on select furniture collections. This includes room-of-choice placement, full assembly, and removal of all packaging materials for a flat additional fee.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original condition and packaging. Please note that custom-made or upholstered pieces are final sale unless they arrive damaged or defective.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking link. You can also monitor your shipment status by logging into your X-All account dashboard under 'Order History'.
Are your wood products sustainably sourced?
At X-All, we prioritize sustainability. The majority of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm and Klarna to help you budget for larger home investments.